24th Annual CSPN Customer Experience Conference

Wednesday, April 30th, 2025

In-Person

Old Mill

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CX Reimagined: Creating Human-Centric Experiences in a Digital-First World

Join us on April 30th, 2025, at Toronto’s iconic Old Mill for CSPN’s CX Conference—an essential event for anyone passionate about advancing customer experience. Connect with industry experts, innovative brands, and technology pioneers as we explore the latest trends, share insights, and showcase transformative CX solutions.

Through panels, keynotes, and hands-on sessions, attendees will dive into customer journey optimization, data-driven decision-making, and strategies to boost customer loyalty. Expand your network, gain practical knowledge, and discover tools to elevate your CX approach at Canada’s premier CX event!

event details

Event Details

Date: Wednesday, April 30th, 2025
Time: 8:45am – 5:30 pm
Location: The Old Mill
What’s Included: Breakfast, lunch, cocktail hour, free parking, networking opportunities, speaker sessions, free giveaways, prize entry, and much more!

download the agenda

Nomination Deadline: March 5, 2025

Nominations for CSPN’s CX Awards are now closed!

CSPN’s CX Awards celebrate impactful leaders making waves across all areas of Customer Experience and Customer Service. CSPN’s award categories explore the nuances of what it means to be customer centric, and call attention to thought leaders, professionals and organizations that serve an example of the successes and future of the CX industry.

Nominate the organizations and individuals in your network that should be honored at this year’s CX Conference.

CX Innovator of the Year (Individual)

This award celebrates the visionary organization or individual who has introduced a groundbreaking customer experience initiative, transforming their industry and setting new standards of excellence. The winner must have implemented a transformative CX initiative that led to significant business impact and industry-wide recognition.

Best Employee Experience (EX) Alignment with CX (Organization)

Recognizing organizations that understand the powerful link between employee experience and customer outcomes, where an exceptional EX strategy directly enhances the customer experience. The recipient must showcase how investments in employee engagement, satisfaction, and development have positively impacted customer experience and business performance.

Best Omni-Channel Experience (Organization)

This award recognizes excellence in creating a seamless and consistent customer journey across multiple channels, whether digital, in-store, or mobile, ensuring customers enjoy a unified experience. The organization must provide a seamless and integrated experience across all customer touchpoints, with measurable improvements in customer satisfaction and loyalty.

Best Use of Technology (Organization)

Recognizing organizations that have successfully harnessed cutting-edge technology—whether AI, automation, or analytics—to enhance customer engagement, streamline operations, and elevate satisfaction. The winner should demonstrate clear, measurable results from the integration of technology into their CX strategy, leading to improved customer experiences.

Customer Advocacy Excellence Award (Organization)

Acknowledging organizations that have turned their customers into passionate advocates by building strong, trust-based relationships that inspire loyalty and long-term support. The organization must showcase initiatives or programs that have successfully fostered customer loyalty, advocacy, and long-term relationships.

Customer-Centric Culture Award (Organization)

This award honors organizations that have embedded a customer-first mindset across all levels, ensuring that every employee is committed to delivering exceptional experiences at every touchpoint. The recipient must demonstrate a consistent and company-wide commitment to customer experience, with tangible evidence of a customer-centric culture.

Exceptional Crisis CX Response (Organization)

This award honors organizations that have delivered exceptional customer service during challenging situations or crises, demonstrating resilience, empathy, and outstanding support when customers need it most. The winner should demonstrate how their organization responded to a crisis with a customer-focused approach, ensuring seamless communication and support in times of need.

Sustainability and CX Impact Award (Organization)

This award recognizes organizations that have integrated sustainability into their CX strategies, balancing environmental responsibility with superior customer service to create a positive impact on both people and the planet. The recipient must demonstrate how sustainability efforts are embedded within their CX strategy, leading to measurable benefits for both the customer experience and environmental responsibility.

Voice of the Customer (VoC) Excellence (Organization)

This award celebrates organizations that have implemented outstanding VoC programs to capture, analyze, and act on customer feedback, leading to continuous improvement in the customer experience. The winner must demonstrate effective and impactful use of customer feedback programs that result in actionable insights and tangible improvements in CX.

on event

Speakers

Amy Bi

Global Vice President, Brand Deciem

Corey Atkinson

VP, Strategic Learning & Development The Experience Advisors

David Singh

Partner The Experience Advisors

Evan Siegel

VP, Financial Services and Business Development eGain

Fab Dolan

Founder, CEO 99 Ravens AI

Jessica Cryer

Partner The Experience Advisors

Jessica Gale

EVP, Chief Customer Officer Harry Rosen

Kevin Krempulec

Executive Leader RingCentral

Lawrence Levinson

VP, Customer Experience Wave HQ

Matt Friesen

Senior Manager The Experience Advisors

Nancy Ortenberg

Head of Marketing & Customer Experience Toronto Transit Commission (TTC)

Patrick Noonan

Director of CX RBCx Ventures

Dr. Richard Foty

Senior Facilitator The Experience Advisors

Rob Catalano

Chief Engagement Officer WorkTango

Vlad Kushchenko

Customer Experience Director AstraZeneca

Venue Details

Location: Old Mill
Address: 9 Old Mill Road, Etobicoke ON M8X 1G5
Parking: FREE!
Accommodations: Contact us for more information

LEARN MORE

reasons

Why You Should Attend?

Network and Engage with Industry Leaders

Connect with a diverse audience of CX professionals and thought leaders.

Showcase Your Brand

Highlight your commitment to innovation and customer-centricity.

Gain Exposure

Get recognized among industry peers and potential clients.

Contribute to Advancement

‍Play a pivotal role in the evolution of CX practices and thought leadership.

Join us at CSPN’s CX Conference to explore the ever-evolving CX landscape. Be a key contributor in shaping the future of CX dialogue. Register as a participant or sponsor today!

insights

Get Involved

Your insights and contributions are instrumental in making CSPN’s CX Conference an unparalleled success. Let’s work together to create an unforgettable event experience! Opportunities for collaboration include:

Sponsorship Packages: Tailored opportunities aligning with your brand’s objectives and budget.
Thought Leadership Sessions: Host a session to position your brand as an authority in the CX space.
Branding and Visibility: Maximize exposure across our conference platforms.

If you’re passionate about driving positive change in the CX landscape and eager to explore partnership opportunities, we’d love to hear from you! Reach out to chy@mycspn.com , Christine@mycspn.com to express your interest and to discuss potential collaboration.

Legend

24th Annual CSPN Customer Experience Conference

CX Reimagined: Creating Human-Centric Experiences in a Digital-First World

Ready to sign up? Reserve your spot!

Event Details