24th Annual CSPN Customer Experience Conference

Wednesday, April 30th, 2025

In-Person

Old Mill

theme

CX Reimagined: Creating Human-Centric Experiences in a Digital-First World

Thank you for making the 24th Annual CSPN Customer Experience Conference a success! On April 30th, 2025, at Toronto’s iconic Old Mill, we gathered with over 150 CX professionals to explore the theme: CX Reimagined: Creating Human-Centric Experiences in a Digital-First World.

Your participation made this event truly memorable. We expanded our network, gained practical knowledge, and discovered tools to elevate our CX approach at Canada’s premier CX event!

Click on the photos below to view more.

event details

CSPN 2025 Moments

Catch the most memorable moments and key takeaways from the CSPN 2025 Conference in this video highlight reel — and don’t forget to join our mailing list for future updates!

Join Our Mailing List.

Nomination Deadline: March 5, 2025

Nominations for CSPN’s CX Awards are now closed!

CSPN’s CX Awards celebrate impactful leaders making waves across all areas of Customer Experience and Customer Service. CSPN’s award categories explore the nuances of what it means to be customer centric, and call attention to thought leaders, professionals and organizations that serve an example of the successes and future of the CX industry.

Nominate the organizations and individuals in your network that should be honored at this year’s CX Conference.

Congratulations to our award winners. ‍
CX Innovator of the Year - Monika Aufdermauer
Best Use of Technology in CX - Koho Financial Inc.
Customer-Centric Culture Award - Nathalie Macleod - Miele
CX Leader of the Year - Maudrie Smith - Metergy Solutions
Exceptional Crisis CX Response - Purolator

CX Innovator of the Year (Individual) / Monika Aufdermauer

This award celebrates the visionary organization or individual who has introduced a groundbreaking customer experience initiative, transforming their industry and setting new standards of excellence. The winner must have implemented a transformative CX initiative that led to significant business impact and industry-wide recognition.

Best Use of Technology (Organization) / Koho Financial Inc.

Recognizing organizations that have successfully harnessed cutting-edge technology—whether AI, automation, or analytics—to enhance customer engagement, streamline operations, and elevate satisfaction. The winner should demonstrate clear, measurable results from the integration of technology into their CX strategy, leading to improved customer experiences.

Customer-Centric Culture Award (Organization) / Nathalie Macleod - Miele

This award honors organizations that have embedded a customer-first mindset across all levels, ensuring that every employee is committed to delivering exceptional experiences at every touchpoint. The recipient must demonstrate a consistent and company-wide commitment to customer experience, with tangible evidence of a customer-centric culture.

CX Leader of the Year - Maudrie Smith - Metergy Solutions

This award honours an individual who has shown exceptional leadership in driving CX excellence within their organization, inspiring teams, and delivering measurable results that set a new benchmark for success.

Exceptional Crisis CX Response (Organization) / Purolator

This award honors organizations that have delivered exceptional customer service during challenging situations or crises, demonstrating resilience, empathy, and outstanding support when customers need it most. The winner should demonstrate how their organization responded to a crisis with a customer-focused approach, ensuring seamless communication and support in times of need.

on event

Speakers

Wajih Kazmi

Partner, RingCentral

Corey Atkinson

VP, Strategic Learning & Development, The Experience Advisors

David Singh

Partner, The Experience Advisors

Evan Siegel

VP, Financial Services and Business Development, eGain

Fab Dolan

Founder, CEO, 99 Ravens AI

Jessica Cryer

Partner, The Experience Advisors

Jessica Gale

EVP, Chief Customer Officer, Harry Rosen

Kevin Krempulec

Executive Leader, RingCentral

Matt Friesen

Senior Manager, The Experience Advisors

Nancy Ortenburg

Head of Marketing & Customer Experience, Toronto Transit Commission (TTC)

Patrick Noonan

Director of CX, RBCx Ventures

Dr. Richard Foty

Senior Facilitator, The Experience Advisors

Rob Catalano

Chief Engagement Officer, WorkTango

Vlad Kushchenko

Customer Experience Director, AstraZeneca

Venue Details

Location: Old Mill
Address: 9 Old Mill Road, Etobicoke ON M8X 1G5
Parking: FREE!
Accommodations: Contact us for more information

LEARN MORE

reasons

Why You Should Attend?

Network and Engage with Industry Leaders

Connect with a diverse audience of CX professionals and thought leaders.

Showcase Your Brand

Highlight your commitment to innovation and customer-centricity.

Gain Exposure

Get recognized among industry peers and potential clients.

Contribute to Advancement

‍Play a pivotal role in the evolution of CX practices and thought leadership.

Join us at CSPN’s CX Conference to explore the ever-evolving CX landscape. Be a key contributor in shaping the future of CX dialogue. Register as a participant or sponsor today!

insights

Get Involved

Your insights and contributions are instrumental in making CSPN’s CX Conference an unparalleled success. Let’s work together to create an unforgettable event experience! Opportunities for collaboration include:

Sponsorship Packages: Tailored opportunities aligning with your brand’s objectives and budget.
Thought Leadership Sessions: Host a session to position your brand as an authority in the CX space.
Branding and Visibility: Maximize exposure across our conference platforms.

If you’re passionate about driving positive change in the CX landscape and eager to explore partnership opportunities, we’d love to hear from you! Reach out to chy@mycspn.com , Christine@mycspn.com to express your interest and to discuss potential collaboration.

Legend

24th Annual CSPN Customer Experience Conference

CX Reimagined: Creating Human-Centric Experiences in a Digital-First World

Thank You

CSPN 2025 Moments

Nominations for CSPN’s CX Awards are now closed!

CX Innovator of the Year (Individual) / Monika Aufdermauer

Best Use of Technology (Organization) / Koho Financial Inc.

Customer-Centric Culture Award (Organization) / Nathalie Macleod - Miele

CX Leader of the Year - Maudrie Smith - Metergy Solutions

Exceptional Crisis CX Response (Organization) / Purolator

Thank You

Speakers

Wajih Kazmi

Corey Atkinson

David Singh

Evan Siegel

Fab Dolan

Jessica Cryer

Jessica Gale

Kevin Krempulec

Matt Friesen

Nancy Ortenburg

Patrick Noonan

Dr. Richard Foty

Rob Catalano

Vlad Kushchenko

Venue Details

Why You Should Attend?

Network and Engage with Industry Leaders

Showcase Your Brand

Gain Exposure

Contribute to Advancement

Get Involved

CSPN 2025 Moments

Past Testimonials