Careers

XA is looking for a client-facing Account Coordinator to support the planning, delivery, and ongoing management of client projects and relationships. You'll handle administrative, project tracking, and client account coordination duties in a fast-paced, dynamic environment. This role suits a proactive performer who thrives on ambiguity and shifting priorities.

- Minimum 1+ years of related work experience through co-op orpart-time roles
- Strong project management fundamentals and client relationship skills
- Ability to multi task and manage competing priorities
- Excellent verbal and written communication skills
- Exceptional organizational and time management skills
- Working knowledge of Adobe Creative Suite (Illustrator,InDesign)
- Proficient in Microsoft Office Suite and SharePoint
- Proficient with online meeting platforms (Teams, Zoom,Webex, D2L Brightspace)
- High attention to detail and a proactive, get-things-done attitude

XA is growing our insights team. We need a hands-on Research Specialist to design, build, and analyze large-scale Voice-of-Customer and Voice-of-Employee studies. You'll partner with Research Leads and Consulting Managers to own the survey lifecycle, from Qualtrics builds to executive-ready dashboards.

- Balances precision with pace, delivering high-quality work under multiple deadlines
- Collaborates seamlessly with consultants, analysts, vendors, and client teams
- Spots anomalies in data before they become issues and proposes elegant fixes
- Asks "why" until finding the story behind the stats
- Brings curiosity, optimism, and a good sense of humour toevery engagement

XA is hiring a Research Manager to lead our growing Qualtrics-based VoC and VoE implementation services. This role blends technical platform oversight, advisory leadership, and programme management. You'll oversee end-to-end Qualtrics implementations for large-scale customer and employee experience programmes, direct technical teams and contractors, and act as both a technical and advisory lead for clients.

- 5 to 10 years' experience in CX/EX research, insights consulting, or VoC/VoE programme delivery
- Hands-on or oversight experience with Qualtrics, includingCX, EX, workflows, dashboards, and integrations
- Proven ability to lead technical teams or contractors oncomplex implementations
- Strong knowledge of survey methodology, sampling, and research operations
- Experience developing service offerings or scalable delivery models in a consulting environment
- Confident communicator able to engage senior client stakeholders

As a Contract Facilitator, you will deliver XA's training programs to diverse audiences, from frontline employees to senior executives. Engagements range from half-day workshops to multi-week programs. XA secures the clients; you bring the experience to life.

- Deliver high-quality, participant-centered learning experiences, both in-person and virtual
- Adapt in real time to diverse learners, schedules, and program needs
- Model customer-centric service and coaching excellence
- Prepare and manage learning materials, including presentations, guides, andworksheets
- Facilitate workshops with energy, clarity, and professionalism
- Ensure alignment to program goals and uphold XA's training standards
- Demonstrate strong organization, communication, and time-management skills
- Use technology confidently in both virtual and classroom settings

We are looking to hire In-Field CX Researchers to join our research team. The successful candidates will be conducting in-field survey research for a Customer Experience (CX) research project.

The In-Field CX Researcher position is ideal for individuals seeking casual, part-time employment or individuals looking to get experience in CX research. Responsibilities include engaging with respondents and members of the public by administering 5-minute surveys to capture transportation information and travel patterns for households around York Region, and obtaining a targeted number of surveys per shift. Positions offered within GTA are contracted with shifts and hours that vary; primarily, the scheduled hours available are for seven days a week over a 4-week period.

- Strong communication and interpersonal skills; comfortable approaching and engaging members of the public
- Able to explain the purpose of the survey and encourage participation, professionally and confidently in face-to-face interactions
- Ability to conduct surveys accurately, recording responses consistently and following project protocols
- Results-oriented; able to meet targeted survey completion quotas per shift and stay motivated when participation rates fluctuate
- Available and flexible for shifts over a 4-week project period, including weekdays and weekends, with ability to travel within GTA to assigned survey locations
- Familiarity with the geography and local neighborhoods within York Region, or ability to use Google Maps quickly and efficiently, is an asset

We are hiring Outbound Phone Researchers to support a Customer Experience (CX) research project. In this role, you will conduct short, structured surveys over the phone to gather insights on customer behaviors, preferences, and experiences.

This is a great opportunity for individuals who enjoy speaking with people, are comfortable on the phone, and are looking to gain experience in research, customer insights, or CX.

- Strong verbal communication skills and confidence speaking on the phone
- Ability to engage respondents quickly and build rapport
- Comfortable following scripts while sounding natural
- Reliable, organized, and detail-oriented
- Previous call centre, sales, customer service, or research experience is an asset
- computer skills and ability to enter data efficiently