Careers

As a Contract Facilitator, you will deliver XA's training programs to diverse audiences, from frontline employees to senior executives. Engagements range from half-day workshops to multi-week programs. XA secures the clients; you bring the experience to life.

- Deliver high-quality, participant-centered learning experiences, both in-person and virtual
- Adapt in real time to diverse learners, schedules, and program needs
- Model customer-centric service and coaching excellence
- Prepare and manage learning materials, including presentations, guides, andworksheets
- Facilitate workshops with energy, clarity, and professionalism
- Ensure alignment to program goals and uphold XA's training standards
- Demonstrate strong organization, communication, and time-management skills
- Use technology confidently in both virtual and classroom settings

We are looking to hire In-Field CX Researchers to join our research team. The successful candidates will be conducting in-field survey research for a Customer Experience (CX) research project.

The In-Field CX Researcher position is ideal for individuals seeking casual, part-time employment or individuals looking to get experience in CX research. Responsibilities include engaging with respondents and members of the public by administering 5-minute surveys to capture transportation information and travel patterns for households around York Region, and obtaining a targeted number of surveys per shift. Positions offered within GTA are contracted with shifts and hours that vary; primarily, the scheduled hours available are for seven days a week over a 4-week period.

- Strong communication and interpersonal skills; comfortable approaching and engaging members of the public
- Able to explain the purpose of the survey and encourage participation, professionally and confidently in face-to-face interactions
- Ability to conduct surveys accurately, recording responses consistently and following project protocols
- Results-oriented; able to meet targeted survey completion quotas per shift and stay motivated when participation rates fluctuate
- Available and flexible for shifts over a 4-week project period, including weekdays and weekends, with ability to travel within GTA to assigned survey locations
- Familiarity with the geography and local neighborhoods within York Region, or ability to use Google Maps quickly and efficiently, is an asset

We are hiring Outbound Phone Researchers to support a Customer Experience (CX) research project. In this role, you will conduct short, structured surveys over the phone to gather insights on customer behaviors, preferences, and experiences.

This is a great opportunity for individuals who enjoy speaking with people, are comfortable on the phone, and are looking to gain experience in research, customer insights, or CX.

- Strong verbal communication skills and confidence speaking on the phone
- Ability to engage respondents quickly and build rapport
- Comfortable following scripts while sounding natural
- Reliable, organized, and detail-oriented
- Previous call centre, sales, customer service, or research experience is an asset
- computer skills and ability to enter data efficiently