Careers

We are growing our independent contractor community and are looking for experienced Leadership Coaches and Facilitators who are interested in supporting a variety of client engagements across Canada.
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You Will Thrive at XA If You

- Build trusting relationships and communicate with warmth, confidence, and professionalism.
- Work effectively with leaders at all levels, adapting to diverse organizational cultures and learning needs.
- Facilitate engaging, practical, and relevant learning experiences, including challenging or sensitive conversations.
- Work independently, exercise sound judgment, and reliably manage changing priorities and deadlines.
- Bring curiosity, collaboration, adaptability, and a commitment to continuous learning and improvement.
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How to Apply

If you are an experienced leadership coach, facilitator, or learning professional interested in joining the XA contractor community, we would love to hear from you.

Please submit your resume to careers@experienceadvisors.ca

Please include “Leadership Coach & Facilitator – Independent Contractor” in the subject line.

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.

We are interested in experienced professionals with expertise in leadership coaching, executive coaching, facilitation, leadership development, team development, organizational development, or related fields.

Coaching Credentials

For coaching opportunities, we are particularly interested in professionals who hold a current:

- International Coaching Federation (ICF) Associate Certified Coach (ACC)
- ICF Professional Certified Coach (PCC)
- ICF Master Certified Coach (MCC)

Please be prepared to provide your current ICF credential level and credential information.

‍Coaching Experience

We are interested in professionals with experience in areas such as:

- One-to-one leadership coaching
- Executive coaching
- Group coaching
- Team interventions
- Leadership development
- Consultation and advisory services
- Coaching leaders in complex organizations

Please be prepared to indicate your approximate years of experience and the types of leaders and organizations you have supported.

Public-Sector & Diverse Client Experience

Experience supporting Canadian public-sector organizations is an asset.

We are interested in professionals who can bring experience working across different sectors, organizational environments, and leadership levels.

Relevant experience may include:

- Coaching leaders in public-sector organizations
- Leadership development and facilitation
- Consulting and advisory services
- Supporting complex or highly regulated organizations
- Working with diverse employee populations
- Supporting organizational change and transformation

‍REDI, Indigenous Cultural Safety & Culturally Responsive Practice

We value professionals who bring experience and/or training in Reconciliation, Equity, Diversity and Inclusion (REDI) and culturally responsive practice.

Relevant experience may include:

- Reconciliation, Indigenous cultural safety, and Indigenous leadership or community engagement
- Equity, diversity, inclusion, anti-racism, and anti-oppression
- Culturally responsive coaching and leadership development
- Trauma-informed practices and approaches
- Supporting Indigenous employees, leaders, communities, and other equity-deserving groups

Relevant training, certifications, professional development, and practical experience are all valuable.

Assessment Experience

Experience with leadership and development assessments is an asset.

We are particularly interested in professionals who are certified, accredited, or experienced in administering and debriefing:

360-Degree Assessments‍

- Current certification/accreditation
- Experience administering and/or debriefing 360 assessments
- Familiarity with one or more recognized 360 instruments

Emotional Intelligence Assessments

- Current certification/accreditation
- Experience administering and/or debriefing EQ assessments
- Familiarity with one or more recognized EQ instruments

Other Leadership Assessments

Experience with other evidence-based leadership, behavioural, personality, or development assessments is also welcome.

Please indicate the specific instruments you are currently qualified or authorized to administer and/or debrief.

XA is seeking a senior contract Data Science & Engineering Lead to serve as the primary quantitative expert supporting a client's Voice-of-Customer program maturity. You'll design, build, and operationalize a CX-to-business-value model that links customer experience metrics to behavioural, operational, and financial outcomes. You'll act as the sole data science resource on this initiative, working closely with XA's CX strategists, research leads, and analysts.

- 7+ years of experience in data science, advanced analytics, or quantitative consulting
- Demonstrated experience building business-impact, ROI, or value attribution models, ideally in CX, marketing, service, or digital contexts
- Strong comfort working in ambiguous environments where the problem must be shaped as part of the solution
- Proficiency in Python or R, SQL, and Excel
- Deep understanding of transactional data and how it differs from survey-only datasets
- Strong understanding of financial data and KPIs, including revenue, cost, margin, and investment trade-offs
- Experience with regression modelling, correlation analysis, and scenario/sensitivity analysis

XA, in partnership with CSPN Inc., is seeking a Technical Instructional Designer to build high-impact systems training that drives technology adoption. This role sits at the intersection of business process design, enterprise systems implementation, and adult learning. You'll work with Business Analysts, Functional Leads, SMEs, and client stakeholders to turn system functionality into practical, engaging learning experiences.

- 5+ years of instructional design experience, including systems training for adult learners
- Experience supporting enterprise technology implementations (ERP, CRM, HRIS, or similar)
- Strong knowledge of adult learning principles and instructional design models
- Experience building eLearning and digital system simulations
- Comfort delivering training sessions to end-users when required
- Strong project management capability across concurrent initiatives

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XA is looking for a client-facing Account Coordinator to support the planning, delivery, and ongoing management of client projects and relationships. You'll handle administrative, project tracking, and client account coordination duties in a fast-paced, dynamic environment. This role suits a proactive performer who thrives on ambiguity and shifting priorities.

- Minimum 1+ years of related work experience through co-op orpart-time roles
- Strong project management fundamentals and client relationship skills
- Ability to multi task and manage competing priorities
- Excellent verbal and written communication skills
- Exceptional organizational and time management skills
- Working knowledge of Adobe Creative Suite (Illustrator,InDesign)
- Proficient in Microsoft Office Suite and SharePoint
- Proficient with online meeting platforms (Teams, Zoom,Webex, D2L Brightspace)
- High attention to detail and a proactive, get-things-done attitude

XA is growing our insights team. We need a hands-on Research Specialist to design, build, and analyze large-scale Voice-of-Customer and Voice-of-Employee studies. You'll partner with Research Leads and Consulting Managers to own the survey lifecycle, from Qualtrics builds to executive-ready dashboards.

- Balances precision with pace, delivering high-quality work under multiple deadlines
- Collaborates seamlessly with consultants, analysts, vendors, and client teams
- Spots anomalies in data before they become issues and proposes elegant fixes
- Asks "why" until finding the story behind the stats
- Brings curiosity, optimism, and a good sense of humour toevery engagement

XA is hiring a Research Manager to lead our growing Qualtrics-based VoC and VoE implementation services. This role blends technical platform oversight, advisory leadership, and programme management. You'll oversee end-to-end Qualtrics implementations for large-scale customer and employee experience programmes, direct technical teams and contractors, and act as both a technical and advisory lead for clients.

- 5 to 10 years' experience in CX/EX research, insights consulting, or VoC/VoE programme delivery
- Hands-on or oversight experience with Qualtrics, includingCX, EX, workflows, dashboards, and integrations
- Proven ability to lead technical teams or contractors oncomplex implementations
- Strong knowledge of survey methodology, sampling, and research operations
- Experience developing service offerings or scalable delivery models in a consulting environment
- Confident communicator able to engage senior client stakeholders

As a Contract Facilitator, you will deliver XA's training programs to diverse audiences, from frontline employees to senior executives. Engagements range from half-day workshops to multi-week programs. XA secures the clients; you bring the experience to life.

- Deliver high-quality, participant-centered learning experiences, both in-person and virtual
- Adapt in real time to diverse learners, schedules, and program needs
- Model customer-centric service and coaching excellence
- Prepare and manage learning materials, including presentations, guides, andworksheets
- Facilitate workshops with energy, clarity, and professionalism
- Ensure alignment to program goals and uphold XA's training standards
- Demonstrate strong organization, communication, and time-management skills
- Use technology confidently in both virtual and classroom settings

We are looking to hire In-Field CX Researchers to join our research team. The successful candidates will be conducting in-field survey research for a Customer Experience (CX) research project.

The In-Field CX Researcher position is ideal for individuals seeking casual, part-time employment or individuals looking to get experience in CX research. Responsibilities include engaging with respondents and members of the public by administering 5-minute surveys to capture transportation information and travel patterns for households around York Region, and obtaining a targeted number of surveys per shift. Positions offered within GTA are contracted with shifts and hours that vary; primarily, the scheduled hours available are for seven days a week over a 4-week period.

- Strong communication and interpersonal skills; comfortable approaching and engaging members of the public
- Able to explain the purpose of the survey and encourage participation, professionally and confidently in face-to-face interactions
- Ability to conduct surveys accurately, recording responses consistently and following project protocols
- Results-oriented; able to meet targeted survey completion quotas per shift and stay motivated when participation rates fluctuate
- Available and flexible for shifts over a 4-week project period, including weekdays and weekends, with ability to travel within GTA to assigned survey locations
- Familiarity with the geography and local neighborhoods within York Region, or ability to use Google Maps quickly and efficiently, is an asset

We are hiring Outbound Phone Researchers to support a Customer Experience (CX) research project. In this role, you will conduct short, structured surveys over the phone to gather insights on customer behaviors, preferences, and experiences.

This is a great opportunity for individuals who enjoy speaking with people, are comfortable on the phone, and are looking to gain experience in research, customer insights, or CX.

- Strong verbal communication skills and confidence speaking on the phone
- Ability to engage respondents quickly and build rapport
- Comfortable following scripts while sounding natural
- Reliable, organized, and detail-oriented
- Previous call centre, sales, customer service, or research experience is an asset
- computer skills and ability to enter data efficiently