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Citizen Experiences

We help governments understand and improve how they serve citizens.

Citizen Experiences
Citizen Experiences

Engage your community

We understand the importance of respectful, meaningful, and collaborative community engagement in understanding the demographics and needs of your citizens. That's why we collaborate closely with Municipal, Provincial, and Federal governments, as well as their Agencies, to analyze citizen demographics and preferences. By gaining insights into the unique needs of diverse communities, we assist organizations in tailoring their services, informing policies, and developing strategies to effectively meet the demands of their constituents.

We are committed to fostering confidence and collaboration among governments, communities, and stakeholders. Through our extensive portfolio of successful projects, we aim to instill trust in the collective capacity to identify and serve the public good. We firmly believe that engaging citizens in public processes is not only valuable but also indispensable for achieving better, more widely supported outcomes.

From citizen engagement initiatives to strategic planning and process optimization, we offer comprehensive solutions to empower governments to better serve their communities. With a wealth of experience from hundreds of completed projects, our team specializes in designing and implementing public processes that effectively engage diverse voices in discussions about various public matters. From public assets and policies to spaces and services, we ensure that all perspectives are heard and considered. Let us partner with you to drive positive change and create a brighter future for all, by helping you create inclusive and impactful solutions for your community

Citizen Experiences

Our methods

To help our public sector clients better understand and serve their citizens, XA offers:

Public Engagement

XA specializes in comprehensive public engagement services aimed at fostering meaningful participation and informed decision-making. We analyze the historical context and current landscape surrounding the engagement process, identifying and connecting with key stakeholders to understand their priorities. Our approach emphasizes transparency and utilizes diverse tools and techniques to facilitate constructive dialogues among stakeholders with differing perspectives, whether online, in person, through social media, pop-ups, forums, workshops, interviews, surveys, advisory groups, and more. Through this process, we ensure that decision-makers and participants gain a comprehensive understanding of engagement outcomes to inform future steps effectively.

Service Review​

Our team conducts a current-state assessment of your service touch-points and processes to gather insights that shape our strategic recommendations for improving operations.

Service Strategy

Our Service Strategies establish a framework to guide organizational decisions to ensure your customers receive the most efficient and effective citizen service experience.

Citizen Service Training

Our Service Strategies establish a framework to guide organizational decisions to ensure your customers receive the most efficient and effective citizen service experience.

We create amazing Webflow templates for creative people all around the world and help businesses grow.
Citizen Experiences

Voice-of-the Customer Program Design

Our Voice-of-the-Customer programs clarify what to listen to during specific points along the customer journey so that your organization can react to and anticipate the needs of your citizens.

Citizen Research​

Our Citizen Segmentation methodology helps you accurately understand the differences and similarities between unique customer groups, such as those in union and non-union environments, to determine their needs and values.

Citizen Service Training

Our Service Strategies establish a framework to guide organizational decisions to ensure your customers receive the most efficient and effective citizen service experience.

We create amazing Webflow templates for creative people all around the world and help businesses grow.
Citizen Experiences

Our methods

To help our public sector clients better understand and serve their citizens, XA offers:

Public Engagement

XA specializes in comprehensive public engagement services aimed at fostering meaningful participation and informed decision-making. We analyze the historical context and current landscape surrounding the engagement process, identifying and connecting with key stakeholders to understand their priorities. Our approach emphasizes transparency and utilizes diverse tools and techniques to facilitate constructive dialogues among stakeholders with differing perspectives, whether online, in person, through social media, pop-ups, forums, workshops, interviews, surveys, advisory groups, and more. Through this process, we ensure that decision-makers and participants gain a comprehensive understanding of engagement outcomes to inform future steps effectively.

Service Review​

Our team conducts a current-state assessment of your service touch-points and processes to gather insights that shape our strategic recommendations for improving operations.

Service Strategy

Our Service Strategies establish a framework to guide organizational decisions to ensure your customers receive the most efficient and effective citizen service experience.

We create amazing Webflow templates for creative people all around the world and help businesses grow.
Citizen Experiences

Voice-of-the Customer Program Design

Our Voice-of-the-Customer programs clarify what to listen to during specific points along the customer journey so that your organization can react to and anticipate the needs of your citizens.

Citizen Research​

Our Citizen Segmentation methodology helps you accurately understand the differences and similarities between unique customer groups, such as those in union and non-union environments, to determine their needs and values.

Citizen Service Training

Our Service Strategies establish a framework to guide organizational decisions to ensure your customers receive the most efficient and effective citizen service experience.

We create amazing Webflow templates for creative people all around the world and help businesses grow.
Citizen Experiences

Our methods

To help our public sector clients better understand and serve their citizens, XA offers:

Public Engagement

XA specializes in comprehensive public engagement services aimed at fostering meaningful participation and informed decision-making. We analyze the historical context and current landscape surrounding the engagement process, identifying and connecting with key stakeholders to understand their priorities. Our approach emphasizes transparency and utilizes diverse tools and techniques to facilitate constructive dialogues among stakeholders with differing perspectives, whether online, in person, through social media, pop-ups, forums, workshops, interviews, surveys, advisory groups, and more. Through this process, we ensure that decision-makers and participants gain a comprehensive understanding of engagement outcomes to inform future steps effectively.

Service Review​

Our team conducts a current-state assessment of your service touch-points and processes to gather insights that shape our strategic recommendations for improving operations.

Service Strategy

Our Service Strategies establish a framework to guide organizational decisions to ensure your customers receive the most efficient and effective citizen service experience.

Voice-of-the Customer Program Design

Our Voice-of-the-Customer programs clarify what to listen to during specific points along the customer journey so that your organization can react to and anticipate the needs of your citizens.

Citizen Research​

Our Citizen Segmentation methodology helps you accurately understand the differences and similarities between unique customer groups, such as those in union and non-union environments, to determine their needs and values.

Citizen Service Training

Our Service Strategies establish a framework to guide organizational decisions to ensure your customers receive the most efficient and effective citizen service experience.

We create amazing Webflow templates for creative people all around the world and help businesses grow.
case study
READ THE CASE STUDY

An Ontario municipality

The Experience Advisors were engaged to conduct a comprehensive review of the Town's service delivery and organizational structure, with the goal of developing a service delivery strategy that would improve efficiency, reduce duplicated services, and create efficiencies within existing jobs.

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25+
years of Experience Design
2,000+
projects for leading brands
20,000+
training sessions
98%
NPS Average
Richard Antosik
// 
VP of Operations & Client Services, B2B Bank

"The team delivered excellent work that will be invaluable as we begin to implement a digital contact center, looking at the people, process and technology requirements. They helped our team define the vision and started us on our journey to execute it – we will be looking for their support moving forward."

Eric Esguerra
// 
VP of Customer Service & Operations, Miele

"The Experience Advisors were instrumental in helping us design Miele University. Once Miele University was designed, the team's expert facilitators came onsite to deliver customized training for our teams that was highly engaging and impactful. This ongoing program is nothing short of a success."

Jasmine Antonio
// 
Director of HR, Caesarstone Canada

"We partnered with The Experience Advisors to help enhance our team’s knowledge and skill set across customer-facing positions. Not only have they been easy to work with regarding defining our learning objectives and tailoring curriculums, but they’ve been adaptable to our ever changing organizational environment. We look forward to continuing our partnership!"