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A municipal transit organization

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A municipal transit organization

The Experience Advisors were engaged to analyze our client’s customer service and experience landscape across four service delivery channels – phone, in-person, email, ambassador network – to improve service operations with actionable, data-driven recommendations.

An Ontario municipality

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An Ontario municipality

The Experience Advisors were engaged to conduct a comprehensive review of the Town's service delivery and organizational structure, with the goal of developing a service delivery strategy that would improve efficiency, reduce duplicated services, and create efficiencies within existing jobs.

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A national healthcare testing service provider

The Experience Advisors were engaged to analyze how customers/patients interacted with their service via online, telephone, email, and in-clinic experiences across the client’s 80 clinics throughout Canada.

A municipal transit organization

An Ontario municipality

A national healthcare testing service provider

An educational television network and media organization

A licensing and regulatory body for medical professionals

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Citizen/Customer Experience

Employee Experience

Learner Experience

User Experience

User Experience

Learner Experience

Employee Experience

Citizen/Customer Experience

Welcome to XA

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A municipal transit organization

An Ontario municipality

A national healthcare testing service provider